Peranan Manajemen Puncak, Wakil Manajemen, dan Konsultan dalam Tahap Awal Penerapan Sistem Manajemen Mutu

Authors

  • I Nyoman Sutapa Fakultas Teknologi Industri, Jurusan Teknik Industri, Univer-sitas Kristen Petra. Jl. Siwalankerto 121-131, Surabaya 60238

DOI:

https://doi.org/10.9744/jti.14.1.43-52

Keywords:

Quality Management System ISO 9001, 2008, top management, a management representative, companion consultant, a family company, the application in the initial stage.

Abstract

The success of implementing the quality management system (QMS) ISO 9001:2008 for the family companies that applying in the initial stage will be the beginning of the strategic competitiveness. To develop, implement, control, and improve the QMS, it required roles, responsibilities, and sufficient authority for implementing actors. In this study, five hypotheses put forward by processing 30 data samples from the two companies of truck and bemo, and motorcycle parts’s company. The results of hypothesis testing showed the successful application of SMM in the family companies that already implementing QMS in the initial stage, significantly influenced by the roles, responsibilities, and authority from top management, and bridged with the role and tasks of the management representative and companion consultant.

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Published

2012-06-06

How to Cite

Sutapa, I. N. (2012). Peranan Manajemen Puncak, Wakil Manajemen, dan Konsultan dalam Tahap Awal Penerapan Sistem Manajemen Mutu. Jurnal Teknik Industri, 14(1), 43-52. https://doi.org/10.9744/jti.14.1.43-52

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