Laksimon, Rosna, Alumnus, Industrial Engineering Department, Petra Christian University, Surabaya, Indonesia

• Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 9 No. 1 (2007): JUNE 2007 - Articles
  SERVICE QUALITY CONTROL MEASUREMENT: QUALITOMETRO II METHOD
  Abstract  PDF