Tambunan STB. PENYESUAIAN SKALA PENILAIAN BEHAVIORAL OBSERVATION BERDASARKAN PROSEDUR OPERASIONAL STANDAR (SOP) PADA KARYAWAN TELLER BANK SWASTA DI SURABAYA. J. Tek. Ind. J. Keilmuan dan Apl. Tek. Ind. [Internet]. 2004 Jul. 13 [cited 2025 Oct. 4];5(2):129-40. Available from: https://jurnalindustri.petra.ac.id/index.php/ind/article/view/16029