WAHJUDI, D.; KWANDA, T.; SULIS, R. The Impact of After-sales Service Quality on Customer Satisfaction and Customer Loyalty of Middle-upper Class Landed Housings. Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri, [S. l.], v. 20, n. 1, p. 65-72, 2018. DOI: 10.9744/jti.20.1.65-72. Disponível em: https://jurnalindustri.petra.ac.id/index.php/ind/article/view/20833. Acesso em: 3 may. 2024.