LAKSIMON, R.; PRIBADI, H. SERVICE QUALITY CONTROL MEASUREMENT: QUALITOMETRO II METHOD. Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri, [S. l.], v. 9, n. 1, p. 37-47, 2007. DOI: 10.9744/jti.9.1.37-47. Disponível em: https://jurnalindustri.petra.ac.id/index.php/ind/article/view/16617. Acesso em: 29 apr. 2024.