PRAJOGO, D. I. REVIEW OF TOTAL QUALITY MANAGEMENT CONCEPT. Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri, [S. l.], v. 1, n. 1, p. 12-17, 2004. DOI: 10.9744/jti.1.1.12-17. Disponível em: https://jurnalindustri.petra.ac.id/index.php/ind/article/view/15977. Acesso em: 28 apr. 2024.