TAMBUNAN, Sihar Tigor Benjamin. PENYESUAIAN SKALA PENILAIAN BEHAVIORAL OBSERVATION BERDASARKAN PROSEDUR OPERASIONAL STANDAR (SOP) PADA KARYAWAN TELLER BANK SWASTA DI SURABAYA. Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri, [S. l.], v. 5, n. 2, p. 129–140, 2004. DOI: 10.9744/jti.5.2.129-140. Disponível em: https://jurnalindustri.petra.ac.id/index.php/ind/article/view/16029. Acesso em: 4 oct. 2025.