YAHYA, Bernardo Nugroho. BUSINESS PROCESS REENGINEERING: CONCEPTS CAUSES AND EFFECT. Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri, [S. l.], v. 4, n. 2, p. 102–110, 2004. DOI: 10.9744/jti.4.2.102-110. Disponível em: https://jurnalindustri.petra.ac.id/index.php/ind/article/view/16015. Acesso em: 12 oct. 2025.