Pengembangan Framework untuk Mengukur Tingkat Keberhasilan Implementasi Reverse Logistics

Farida Pulansari, Dwi Sukma Donorianto, Iriani Iriani


Electronic Waste (E-waste) is growing attention at the end of this decade. E-waste must be managed properly. E-waste has a negative impact on the environment. E-waste contain B3 (Bahan Berbahaya dan Beracun). Reverse Logistics (RL) is one approach that able to solve these problems. The use of secondary materials through the process of remanufacturing, recycling, refurbishing, recondition are strategy to minimizing the number of e-waste. Many companies claim successfully implementing of RL. However, there are no clear indicators or parameters to assess the success of RL implementation. In this research we propose the design of reverse logistics maturity framework. Grounded Theory (GT) is chosen to design this framework. GT is a research methodology involving the construction of theory based on phenomena. This framework will be divided into five levels of maturity: Level Conventional, Managed, Developed, Innovative and Optimized. Results of research from three consumer electronics companies were in the Level Managed.

Full Text:



  1. Mutha, A. and Pokharel, S., Strategic Network Design for Reverse Logistics and Remanufacturing using New and Old Product Modules. Computers & Industrial Engineering 56, 2009, pp. 334-346.
  2. Stock, J. R., Reverse Logistics in the Supply Chain, Transport & Logistics Florida University of South Florida, 2003
  3. Chouinard, M., D’Amoursa, S. dan Aı¨t-Kadia, D., Integration of Reverse Logistics Activities within a Supply Chain Information Sistem, Computers in Industry 56, 2004, pp. 105–124.
  4. Moore, R., Reverse Logistics-the Least Used, 2005. (TIDAK LENGKAP)
  5. Pollock, W. K., Using Reverse Logistics to Enhance Customer Service and Competitive Performance, 2007 (TIDAK LENGKAP)
  6. Kumar, S. and Putnam, V., Crandle to Crandle: Reverse Logistics Strategies and Opportunities across Three Industry Sectors, International Journal of Production Economics, 115, 2008, pp. 305-315.
  7. Rakesh Verma, V. V. Reverse Logistics ( An Important Dimention of Supply Chain Management). Available: http// mba-journal/operation/reverse-logistics-important-dimention-supply-chainmanagement [Accessed accessed 19 May 2011].
  8. Wrap,. Case Study: Reverse Logistics for Plasterboard a Unique Operation to Manage the Delivery of Plasterboard and Backhaul the Off-cuts and Wastage, Oxon, 2010.
  9. Rose, C. M., Ishii, K., and Masui, K., How Product Characteristics Determine End-Of-Life Strategies. Manufacturing Modeling Lab. Department of Mechanical Engineering Stanford University, Stanford CA 94305-94321, 2002
  10. Wu, Y.-C. J., and Cheng, W.-P., Reverse Logistics in the Publising Industry: China, Hongkong and Taiwan, International Journal of Physical Distribution & Logistics Management, 36, 2006, pp. 507-523.
  11. Ho, G. T. S., Choy, K. L., Lam, C. H. Y., and Wong, D. W. C., Factors Influencing Implementation of Reverse Logistics: A Survey among Hong Kong Businesses, Measuring Business Excellence, 16, 2012, pp. 29-46.
  12. Lau, K. H., and Wang, Y., Reverse Logistics in the Electronic Industry of China: A Case Study, Supply Chain Management: An International Journal, 14, 2009, pp. 447-465.
  13. Rogers, D. S., and Tibben, R. S. L., Going Backwards: Reverse Logistics Trends and Practices, University of Nevada, Reno Center for Logistics Management., 1998.
  14. deBrito, M., P, F., Simme, D. P., and Dekker, R., Reverse Logistics: A Review of Case Study, Econometrics Institute Report EI ,2002-21, pp.???
  15. Heath, H., and Cowley, S., Developing a Grounded Theory Approach: A Comparison of Glaser and Strauss, International Journal of Nursing Studies 41, 2004, pp. 141–150.
  16. Walker, D., and Myrick, F., Grounded Theory: An Exploration of Process and Procedure, Qualitative Health Research, 16, 2006, pp. 547-559.
  17. Bernon, M., Rossi, S., and Cullen, J., Retail Reverse Logistics: A Call and Grounding Framework for Research, International Journal of Physical Distribution & Logistics Management, 41, pp. 484-510.
  18. Denk, N., Kaufmann, L., and Carter, C. R, Increasing the Rigor of Grounded Theory Research – A Review of the SCM Literature, International Journal of Physical Distribution & Logistics Management, 42, 2012, pp. 742-763.
  19. Wardhono, V. J. W. Penelitian Grounded Theory, Apakah Itu? Bina Ekonomi Majalah Ilmiah. Bandung: Fakultas Ekonomi Unpar, 2011.
  20. Randall, W. S., and Mello, J. E., Grounded Theory: An Inductive Method for Supply Chain Research. International Journal of Physical Distribution & Logistics Management, 42, 2012, pp. 863-880.
  21. Manuj, I., and Pohlen, T. L., A Reviewer’s Guide to The Grounded Theory Methodology in Logistics and Supply Chain Management Research. International Journal of Physical Distribution & Logistics Management, 42, 2012, pp. 784-803.
  22. Kwak, Y. H. dan Ibbs, C. W., Project Management Process Maturity (PM)2 Model, Journal of Management in Engineering, Vol.??, 2002, pp.???
  23. Constantinescu, R., and Iacob, I. M., Capability Maturity Model Integration, Journal of Applied Quantitative Methods, 2, 2007, pp. 31-37.
  24. Grim, T., Foresight Maturity Model (FMM) Achieving Best Practices in the Foresight Field, Journal of Futures Studies, 13, 2009, pp. 69-80.
  25. Tan, C. S., Sim, Y. W., and Yeoh, W., A Maturity Model of Entreprise Business Intelligence. IBIMA Publising, 2011.
  26. Dadhich, R. and Chauhan, U., Integrating CMMI Maturity Level-3 in Traditional Software Design Process, International Journal of Software Engineering & Applications (IJSEA), 3, 2012, pp.???
  27. Tavakol, M., and Dennick, R, Making Sense of Cronbach’s alpha. International Journal of Medical Education,vol? , 2011, pp. 53-55.


Instructions for Preparing Papers for JTI.docx
Panduan untuk Menulis di JTI.docx

The Journal is published by The Institute of Research & Community Outreach - Petra Christian University. It available online supported by Directorate General of Higher Education - Ministry of National Education - Republic of Indonesia.

©All right reserved 2016.Jurnal Teknik Industri, ISSN: 1411-2485, e-ISSN: 2087-7439

shopify traffic stats
View My Stats